Festiva Management Group

Management Services Philosophy

Operations

We staff our hotels and resorts with strong general managers who already understand our management culture and have proven their capabilities. We provide them with state-of-the-art management and financial support systems and hold them accountable for results.

  • Operations - Support systems and latest technologies support the local GM. Daily forecasting and accountability for labor and related costs allow the GM to manage in real time.
  • Regular Performance Reviews - We administer monthly reviews and comparisons with the Annual and Quarterly plans. We create action plans to capitalize on opportunities and to address challenges. We use results-driven performance measurements for hotel and personnel evaluations.
  • Maintenance and Asset Protection - We develop formal, written asset protection and preventive maintenance programs that involve all employees and include checklists for quality assurance.
  • Results - We pride ourselves on smoothly-running hotels and resorts that meet the owners' objectives. We are not satisfied with average performance. Hotels under our management consistently produce above-average revenues and operate at below-average costs.


    • Financials

    A powerful financial system is crucial to achieving maximum profitability. We pride ourselves on our strength in developing and administering strong financial controls.

    • Accounting Systems - A centralized, standardized accounting system with financial information and reports is available in real-time to managers.
    • Expense Control - We recognize that expense control is a powerful tool to maximize the bottom line. We provide our local staff with daily financial reports for immediate feedback on expenses and we monitor staffing levels closely. Typically, we operate resorts and hotels with far less overhead compared to other management companies.
    • Financing Alternatives - The terms of your financing package strongly affect your profitability. We have excellent relationships with investors and financial institutions, and we are experts at constructing innovative financing solutions. We can provide you with alternative financing options for your project.
    • Results - Accurate financial information is provided to the management team in a timely manner. Periodic reviews maintain focus on achieving the financial goals. Up-to-date technology supports the local staff, thereby making them highly effective and efficient.


    Marketing & Sales

    The General Manager is the key to our success in marketing and sales. We build sales goals into their performance evaluations and hold them accountable for results. As a result, the entire staff develops an ownership mentality and actively contributes to the marketing plan from development through implementation.

    • Annual Marketing Plan - Our plan incorporates brand strategies, our corporate directives and local initiatives. We monitor progress monthly against projections. The plan is modified monthly as necessary in response to achieved results, changing market conditions, new marketing initiatives and local opportunities.
    • E-Commerce - We have a proven and highly-successful e-commerce marketing system utilizing our own websites that achieves more than 2,000% return on advertising spent. Recently one of our websites was #1 on Google when searching for lodging in Hilton Head and Orlando.
    • Revenue Management - We apply revenue management principles on a daily basis including inventory management, pricing, rate management, guest value evaluation, segment definition, yield concepts and operational strategy.
    • Results - We consistently achieve higher than average RevPar Index in our hotels, thereby significantly outperforming our peer group in our local markets. We bring this experience and high-performance expectations to all the properties we own and/or manage.

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